Privacy Policy
1. Who We Are
Ozark Workflow Solutions ("we," "us," or "our") is an AI automation agency located at 750 S Promenade Blvd, Rogers, AR 72758. We provide AI-powered workflow automation systems to independent medical and aesthetic practices. You can reach us at chasehulett@gmail.com or +1 (573) 819-9156.
2. Information We Collect
We collect the following types of information:
- Contact information you provide directly, including your name, email address, phone number, and any message content when you contact us through our website chat widget or contact form.
- Usage data such as browser type, pages visited, time spent on our site, referring URLs, and IP address collected automatically through cookies and similar technologies.
- SMS opt-in data when you provide your mobile phone number and consent to receive text messages from us through our website chat widget.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide our services
- Send you SMS messages you have opted in to receive, including appointment-related communications and promotional messages
- Improve our website and services
- Comply with legal obligations
4. SMS Messaging & Opt-In
We do not share, sell, rent, or trade your phone number or SMS opt-in data with third parties or affiliates for their marketing purposes under any circumstances.
By providing your mobile phone number and checking the SMS consent checkbox on our website chat widget, you agree to receive text messages from Ozark Workflow Solutions and/or our clients' practices. Two types of SMS consent are collected independently:
- Transactional/Customer Care messages: Appointment confirmations, reminders, follow-up communications, and responses to your inquiries.
- Promotional messages: Special offers, service announcements, and marketing communications.
Each consent type is collected through a separate, independent checkbox. Consent to one type does not imply consent to the other. Consent is never a condition of purchase.
Message frequency: Message frequency varies based on your interactions and the type of consent provided.
Message and data rates may apply. Standard carrier rates apply to all SMS messages sent and received.
To opt out: Reply STOP to any message at any time to unsubscribe from that message type. Reply HELP for help or contact us at chasehulett@gmail.com.
SMS opt-in consent and phone numbers collected for SMS purposes are not shared with any third party or affiliate for their own marketing purposes.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. We use:
- Essential cookies: Required for the website to function properly, including the chat widget.
- Analytics cookies: Help us understand how visitors interact with our website so we can improve it. Data collected is aggregated and anonymous.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some portions of our site may not function properly without cookies, including the chat widget.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- HTTPS encryption for all data transmitted through our website
- Restricted access to personal information on a need-to-know basis
- Regular review of our data collection, storage, and processing practices
While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our website and delivering our services, including GoHighLevel (our CRM and automation platform), subject to confidentiality agreements.
- Legal authorities when required by law or to protect our rights.
We do not share SMS opt-in data or phone numbers with affiliates or third parties for their own marketing purposes.
8. HIPAA Compliance
Our systems are designed with HIPAA compliance in mind for clients in the healthcare industry. We do not store protected health information (PHI) without appropriate Business Associate Agreements in place. Clients are responsible for ensuring their use of our systems complies with applicable healthcare privacy laws.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS communications at any time by replying STOP
- Opt out of promotional communications at any time
To exercise these rights, contact us at chasehulett@gmail.com or +1 (573) 819-9156.
10. Data Retention
We retain personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. SMS opt-in records are retained for the duration of the messaging relationship plus a minimum of 4 years for compliance purposes.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: chasehulett@gmail.com
- Phone: +1 (573) 819-9156
- Address: 750 S Promenade Blvd, Rogers, AR 72758