Terms of Service
1. Agreement to Terms
By accessing our website or engaging our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
2. Services
Ozark Workflow Solutions provides AI-powered automation systems for independent medical and aesthetic practices, including lead capture, appointment booking automation, SMS follow-up sequences, review generation, and related services delivered via GoHighLevel-based infrastructure.
3. SMS Messaging Program
By opting in to our SMS program, you consent to receive text messages from Ozark Workflow Solutions. Message and data rates may apply. You must be 18 years of age or older to opt in.
Program Description: Ozark Workflow Solutions operates an SMS messaging program that delivers two types of messages:
- Transactional/Customer Care messages: Appointment confirmations, appointment reminders, follow-up communications, and responses to your direct inquiries.
- Promotional messages: Special offers, service announcements, consultation invitations, and other marketing communications.
How to Opt In: You may opt in to receive SMS messages by completing the consent form on our website chat widget at ozarkworkflowsolutions.com. Each message type requires independent, explicit consent through a separate checkbox. Consent to one type does not imply consent to the other.
How to Opt Out (Text STOP): You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Upon receipt of your STOP message, we will send you a final confirmation message and you will be removed from our messaging list. You may also opt out by contacting us directly at chasehulett@gmail.com or +1 (573) 819-9156.
How to Get Help: For help or support regarding our SMS program, reply HELP to any message or contact us at chasehulett@gmail.com or +1 (573) 819-9156.
Message Frequency: Message frequency varies based on your interactions with our services and the type of consent provided. Transactional messages are sent in response to appointments and inquiries. Promotional messages are sent periodically.
Message and Data Rates: Message and data rates may apply to all SMS messages sent and received. Please check with your mobile carrier for details on your plan's messaging rates.
Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages. Ozark Workflow Solutions is not responsible for any charges incurred by your mobile carrier in connection with SMS messages.
Age Restriction: You must be 18 years of age or older to opt in to our SMS messaging program. By opting in, you confirm that you are at least 18 years old.
No Sharing of SMS Opt-In Data: Your phone number and SMS opt-in consent are not shared with third parties or affiliates for their own marketing purposes. See our Privacy Policy for full details.
Supported Carriers: Our SMS program is supported by major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary.
4. Service Agreement & Billing
Services are provided on a monthly retainer basis. All plans require a 3-month minimum commitment. After the minimum period, either party may cancel with 30 days written notice. Monthly fees are billed in advance. Setup fees, where applicable, are non-refundable.
5. Client Responsibilities
Clients are responsible for:
- Providing accurate information during onboarding
- Ensuring their use of our systems complies with applicable laws including HIPAA where applicable
- Obtaining any necessary patient consents for SMS communications
- Maintaining their website to include the chat widget embed code we provide
- Ensuring their use of our SMS automation features complies with the TCPA and all applicable carrier regulations
6. Intellectual Property
Our workflow templates, automation systems, and proprietary processes remain the intellectual property of Ozark Workflow Solutions. Clients receive a license to use these systems during their active subscription period only.
7. Limitation of Liability
Ozark Workflow Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising from use of our services, including but not limited to lost profits, lost data, or business interruption. Our total liability shall not exceed the fees paid in the 3 months preceding any claim.
8. No Guarantee of Results
While our systems are designed to improve lead capture and patient engagement, we do not guarantee specific outcomes. Results vary based on practice type, location, existing reputation, market conditions, and other factors outside our control.
9. Compliance with Laws
You agree to use our services in compliance with all applicable federal, state, and local laws and regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable carrier guidelines for SMS messaging.
10. Modifications
We reserve the right to modify these terms at any time. We will provide notice of material changes by updating the date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated terms.
11. Governing Law
These terms are governed by the laws of the State of Arkansas. Any disputes shall be resolved in the courts of Benton County, Arkansas.
12. Contact & Support
For questions about these terms, our SMS program, or to opt out of communications:
- Email: chasehulett@gmail.com
- Phone: +1 (573) 819-9156
- Address: 750 S Promenade Blvd, Rogers, AR 72758
- SMS: Reply STOP to opt out, HELP for help
See our Privacy Policy for information about how we collect, use, and protect your personal information.